How SEE AI helps you stay compliant with telemarketing regulations.
The Telephone Consumer Protection Act (TCPA) is a federal law that restricts telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Violations can result in penalties of $500 to $1,500 per call, making compliance critical for any outbound calling operation.
SEE AI includes comprehensive compliance tools to help you operate within the law:
Automatic scrubbing against the National Do Not Call Registry and state DNC lists before any campaign launches.
Calls are automatically restricted to 8 AM - 9 PM in the recipient's local time zone, with configurable windows.
Track and manage express written consent records. Store consent timestamps, sources, and documentation.
Immediate opt-out processing. When someone says "stop calling," they're added to your internal DNC list instantly.
Configurable disclosure scripts to inform call recipients of recording in states that require it.
Display accurate caller ID information. No spoofing or misleading identification.
For telemarketing calls using an autodialer or prerecorded voice, you must have prior express written consent. This means the consumer must have signed (physically or electronically) an agreement that clearly authorizes calls and includes the phone number to be called.
You must maintain an internal DNC list and honor requests within 30 days. You must also scrub against the National DNC Registry (updated every 31 days minimum) and applicable state registries.
Telemarketing calls are prohibited before 8 AM or after 9 PM in the recipient's local time zone. Some states have stricter requirements.
Callers must identify themselves, the company they represent, and provide a callback number. This must happen at the beginning of the call.
While SEE AI provides compliance tools, you remain responsible for:
Many states have telemarketing laws that are stricter than federal requirements. SEE AI includes state-specific compliance features for key markets. Consult with legal counsel to ensure compliance with all applicable state laws.
This page provides general information about TCPA compliance and is not legal advice. Telemarketing regulations are complex and subject to change. We strongly recommend consulting with a qualified attorney to ensure your specific use case complies with all applicable federal and state laws.
For questions about compliance features, contact our team at compliance@sees.team.